spv Terms of Use

We at spv set out these terms to establish the conditions under which you access and use our platform. Our service is available only where local law permits. By creating an account on spv, you agree to comply with these terms and acknowledge that you are responsible for verifying that your use complies with your own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited.

These terms cover account creation, deposits and withdrawals, bonus conditions, market settlement, dispute resolution, and your rights and obligations as a user of spv. We speak plainly about what we require, what we provide, and what happens if disputes arise. Our approach is transparency: you know the rules before you join, and we enforce them consistently.

If you have questions about any term or condition, our support team is available through the chat and email form on spv. We respond to account-related inquiries and can clarify any policy before you proceed.

Account Creation and Verification on spv

When you join spv, we require email verification, phone confirmation, and identity check. We undertake these steps to protect your account from unauthorized access and to comply with payment-partner requirements. You must provide accurate personal information; false or misleading details may result in account suspension or closure.

Our account verification process is straightforward. You submit your email, receive a confirmation link, verify your phone number, and upload identity documents (passport, national ID, or driver's license). Once verified, you can deposit funds immediately. Verification typically completes within hours; in some cases, it may take up to one business day if additional documentation is required.

You are responsible for maintaining the confidentiality of your login credentials. We do not ask for your password via email or chat. If you suspect unauthorized access, contact our support team immediately. We will secure your account and investigate any suspicious activity.

Deposits and Withdrawals

We support deposits through QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly or within minutes, depending on your payment method. We do not charge deposit fees. Your balance updates in real time once the transaction settles.

Withdrawals from spv settle through the same payment method you used to deposit. We do not charge withdrawal fees. Processing times depend on your payment method and bank. mobile banking and mobile wallets typically settle within minutes; bank transfers may take one to two business days. During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may extend slightly due to bank closures.

We reserve the right to verify your identity and payment method before processing a withdrawal. If we detect unusual activity or suspect fraud, we may place a temporary hold on your account while we investigate. We will notify you of any hold and explain the reason.

Bonus Terms and Conditions

We may offer promotional bonuses to new or existing account holders. Any bonus offer is subject to specific terms, which we publish clearly before you claim it. Bonus terms typically include a minimum deposit requirement, a playthrough multiplier (the amount you must wager before withdrawing bonus funds), and eligible product categories (e.g., live dealer only, or sportsbook only).

Bonuses are credited to your account balance once you meet the eligibility criteria. Bonus funds are subject to the playthrough requirement; you cannot withdraw bonus funds until you have wagered the required amount. If you close your account before completing the playthrough, any unclaimed bonus is forfeited.

We reserve the right to modify or cancel bonus offers at any time. If you have an active bonus claim, we will notify you of any changes and give you a reasonable period to complete the playthrough under the original terms.

Market Settlement and Dispute Resolution

We settle all markets—sportsbook, live dealer, slots, and esports—according to published rules. For sportsbook markets covering Liga 1, Piala AFF, Champions League, and other football tournaments, we settle based on official match results. For live-dealer tables, we settle based on the dealer's action and the cards or numbers dealt. For slots and esports, we settle based on the game outcome determined by our system.

If you believe a market was settled incorrectly, contact our support team within seven days of settlement. We will review your entry, the market rules, and the official result. If we find an error on our side, we will correct it and restore your funds. If we find no error, we will explain our settlement decision in detail.

Your Rights and Our Obligations on spv

We protect your personal data through encryption and segregate your account balance from our operational funds. Your data is not shared with third parties without your consent, except where law requires. You can review our full privacy policy from the footer link on any page.

We maintain records of all transactions, market outcomes, and account activity. You can access your transaction history, entry details, and settlement records from your account dashboard at any time. We retain these records for a minimum of seven years to support dispute resolution and regulatory compliance.

We reserve the right to suspend or close your account if we detect fraud, money laundering, unauthorized access, or violation of these terms. If we close your account, we will notify you and explain the reason. Any remaining balance will be returned to your registered payment method within thirty days.

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access spv from a jurisdiction where our services are prohibited, you do so at your own risk, and we accept no liability for any consequences.

These terms are governed by the law of the jurisdiction in which spv operates. Any dispute arising from your use of spv will be resolved through our internal dispute resolution process first. If you remain unsatisfied after our investigation, you may pursue further remedies according to applicable law in your jurisdiction.

Related guides