spvFrequently Asked Questions

We require two documents to verify your identity. First, a government-issued ID such as a KTP (Indonesian national ID), passport, or driver's license. Second, proof of address dated within the last three months — a utility bill, bank statement, or rental agreement. Both documents must be clear, legible, and show your full name and date of birth. Upload them through your account settings on spv; our verification team reviews submissions within one business day. If your documents are unclear or incomplete, we will request resubmission via email. Once verified, you can deposit and withdraw without further delays.

Registration on spv requires your full name, email address, date of birth, and a secure password. You will also select your preferred language (English or Indonesian) and confirm that you understand our terms. After registration, you receive a verification email; click the link to activate your account. You can then log in and begin the KYC process by uploading identity and address documents. We do not ask for payment details during registration — those are entered only when you make your first deposit via DANA, e-wallet, mobile banking, local payment, online payment, or a bank transfer.

Log into your spv account and navigate to Settings. There you can change your language preference, update your email address, or modify your password. If you wish to pause activity temporarily, contact our support team through the chat or email form on spv; we can temporarily restrict access to your account for a period you specify. To permanently close your account, submit a request through the same support channel. We will process account closures within two business days and return any remaining balance to your original deposit method.

We accept deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and major Indonesian banks (local payment, online payment, e-wallet, mobile banking). Minimum deposit amounts vary by payment method but typically start at a modest threshold. Maximum account preferences depend on your account tier and payment method; verified accounts can deposit higher amounts. To see your specific limits, log into spv and navigate to the Deposit page. Deposits via e-wallets usually appear in your account within minutes; bank transfers may take up to one business day depending on your bank's processing time.

spv does not charge fees on deposits or withdrawals. However, your payment provider (local payment, online payment, e-wallet, mobile banking, or your bank) may apply their own fees depending on the transaction type and your account status with them. We recommend checking your payment provider's fee schedule before depositing. Withdrawal requests are processed subject to verification windows and payment-method availability. Most withdrawals complete within standard banking hours; we do not guarantee subject to verification. If a withdrawal is delayed, check your account status on spv or contact support for clarification.

To contact our support team, log into your spv account and use the chat widget in the bottom-right corner of the screen. You can also email support through the contact form on spv. Provide your account email, a clear description of your issue, and any relevant details (transaction ID, payment method, time of occurrence). We respond to payment inquiries, account questions, and technical issues within one business day. For urgent matters, use the live chat; for detailed documentation, email is preferred. Our support team can help with deposit delays, withdrawal status, account verification, and general platform questions.

Before your first session on spv, review the game rules for the markets you plan to use. For sportsbook betting, understand match-winner, total-goals, and Asian-handicap rules. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), familiarize yourself with hand rankings, payout structures, and table limits. For slots, note the RTP (return to player) percentage and volatility. For esports markets covering Liga 1, Mobile Legends, or Free Fire, understand how odds are calculated and when markets close. Our Terms and Conditions page outlines general rules; each game category has detailed rules accessible from the game lobby on spv. If you have questions, contact support.

Our loyalty programme rewards active users on spv with points based on deposits and wagering activity. As you accumulate points, you progress through tier levels, each unlocking benefits such as higher table limits on live-dealer games, faster withdrawal processing, or bonus offers. Your tier status is visible in your account dashboard. Points do not expire as long as your account remains active. To maintain your tier, continue regular activity on spv; inactive accounts may see tier status reset after an extended period. For specific details about your current tier and available benefits, check your account settings or contact support.

Log into your spv account and navigate to Settings to change language, email, or password. If you wish to pause activity temporarily, contact support through the chat or email form on spv; we can restrict access for a period you specify. To close your account permanently, submit a request through support. We process closures within two business days and return any remaining balance to your original deposit method. During Idul Fitri, Idul Adha, or other major holidays, processing times may extend slightly due to bank closures.

During registration on spv, you provide your full name, email address, date of birth, and a secure password. You select your preferred language and confirm acceptance of our terms. After registration, verify your email via the link we send you. You then upload KYC documents (ID and proof of address) to complete verification. We do not ask for payment details during registration; those are entered only at deposit time. All personal information is encrypted and stored securely. For details on how we handle your data, see our Privacy Policy.

KYC verification on spv requires a government-issued ID (KTP, passport, or driver's license) and proof of address dated within three months (utility bill, bank statement, or rental agreement). Both documents must be clear and show your full name and date of birth. Upload them through your account settings; our team reviews submissions within one business day. If documents are unclear, we request resubmission via email. Once verified, you can deposit and withdraw without further delays. Verification is required before your first withdrawal, regardless of deposit amount.